An accident management passed our case onto thorneycrofts in the hope to take the third party to court - our case was an accident not at fault as the driver behind hit our car at the rear causing moderate/ heavy damage. Unfortunately we were assigned James as our case handler, i've honestly lost count the amount of phone calls i've made to ask to speak to him regarding our case when I finally do manage to speak it's a very brief few minutes phone call that doesn't provide much help at all.Very poor communication honestly would've never expected this from them as after all their job is to work for their clients no?!
DO NOT USE! My insurance company assigned thornycroft as my solicitor after a motorbike accident, which resulted in whiplash, nearly 3 years on and the claim is not settled due to my claim handlers incompetence. The medical evidence had been clear in June of my prognosis and I'm still waiting Read the negative reviews here and they all echo my experience with the company. Very poor communication taking weeks to respond. I have complained about this twice and yet the culture of poor response continues. My claim handler expresses that she is an experienced claim handler but failed to advise me that my claim could be potentially more due to the medical advisor stating I will be at a disadvantage in the future labor market. I had to point this out to here. The list of issues I have had ranges from not responding to emails, bad and unclear advice, failed to notify my about medical appointments and a complete lack of acknowledgment that they have provided a poor service. This I highlighted to my claim handler's manager 2 weeks ago and requested to change handler..2 weeks since sending the email I have yet to have a response. Do your self a favor and go somelse
Despite sending in 2 emails ( automated response saying email will be looked at ) and then 2 follow on phone calls leaving message both with reception and on individuals voicemail I have had absolutely no response at all so will look to take my business elsewhere. Thorneycroft were recommended to me as a local experienced service , I guess I will never find that out.
I had such an excellent professional service. They actually cared about my case. Thank you so much :) would highly recommend.
Neededadvice 're trusts. Daniels solicitors wanted nearly 300 for an hours chat. Thorneycroft gave me an hour of their time free gratis. They were great. Going back to them to act on their advice for which they will charge which is only to be expected. Highly recommend
Thorneycroft Solicitors Ltd is a UK Lawyer based in Macclesfield, North West England. Thorneycroft Solicitors Ltd is located at Bridge St Mills, 9a Bridge St, Macclesfield SK11 6QA, UK.
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